HP Wireless Assistant questions & answersDeveloped by Hewlett-Packard

paula asks July 1st, 2008 at 8:00 AM   

Hello,

I just purchased a hp compaq presario a900 notebook pc last week from
best buy. They were supposed to have it set up so that when I got
home all I had to do was connect my netgear router and whala!, i would
be ready to get online...(I paid the $50 extra for them to download
and install everything...) the problem is that I cannot get my laptop
to even LET me turn on my WLAN.
When I am in the HP Wireless Assistant, It says " This device has
been disabled by the wireless button. TO enable this device, press on
the wireless button..."
But when I do it still will NOT let me. (In properties, all 4 are
chked) and when I TRY and click on "SETUP", this is what comes up:
a box from Windows Internet Explorer- "Your WLAN is turned off or
disabled. Foloow the instructions in HP Wireless Assistant to turn on
or enable the WLAN before continueing..."

the problem with that is that when I hit the f-10 button and go into
the system config, there is no "built in device "option" ???

Please help me, as I cannot connect to the internet and I am so
frustrated at this point.

Thanks so much.
Paula